Service Requests

What should you do if you have an issue with your sound processor or accessories? 

Depending on your sound processor model, the faulty sound processor can be exchanged for a loan device or dealt with through the standard exchange programme. 

To submit a service request, please follow these three steps: 

  • Support service - step 1

    Step 1


  • Support service - step 2

    Step 2

    Fill in the service request form

  • Support service - step 3

    Step 3

    Send your faulty sound processor

If you have any questions, please do not hesitate to contact us by telephone or e-mail.

Start step 1

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