Support for your cochlear implant sound processor

On these pages you can find information on how to get the best out of your sound processor1. Do you need a quick repair service, to order batteries or to connect your sound processor with different connectivity solutions? 

Neuro Zti cochlear implant

Notification of Voluntary Field Corrective Action “211014”

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Repair, replacement and service

Read here how to get a quick repair service.

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Read about different wireless connectivity solutions and how to connect them to your cochlear implant2.

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Swim Kit

Get answers to your questions about the Swim Kit3.

How to order the Swim Kit

Batteries and accessories

Find out how to order batteries or accessories.

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Instructions for Use

Watch how to videos or read cleaning guidance and general product information on how to take care of your Neuro.

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Read about different rehabilitation tools.

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FAQ - Frequently Asked Questions

Read the most asked questions and answers to connectivity solutions for implants and the Swim Kit.

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Tips and tricks

Are you going dining at a restaurant, going travelling or do you need a haircut? Get tips for your everyday life with a cochlear implant.

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MRI scan

What you need to know about having an MRI with a cochlear implant.

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Contact us

We are ready to answer your call or to help you online every day.

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1. If you can’t find the information you are looking for and if you need additional support, please contact your local Oticon Medical customer service
2. The Streamer XM is only for unilateral and bilateral Neuro 2 users. For Neuro One and Saphyr users, connectivity is available through telecoil or FM systems.
3. The Swim Kit is only for Neuro 2 users.