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Support for clinicians

Tools to assist you in every stage of the journey to an implant.

 

Patient care from a distance

The following services help to provide hearing care remotely for your patients all while maintaining a distance.*

* This is the global website. Solution offerings differ by country. Please contact your local Oticon Medical support to find out which of the solutions are available in your region.

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    Repair and replacement service

    Repair and replacement service

    If you or a patient notice a failure or a decrease in performance with a sound processor, please contact your local Oticon Medical Customer Service directly for repair or replacement. In case of repair, Oticon Medical can send you a loaner device to use until the repair is completed. The latest maps will be needed. If the patient has his/her map saved on a USB stick, this can be emailed to Oticon Medical so that the loaner or replacement device can be sent fully programmed. If he/she does not have the map, Oticon Medical will contact the audiologist for the latest one. Once the loaner or replacement sound processor is received, the patient can send his/her faulty one to their local Oticon Medical customer services. This way patients are never without a sound processor and can always enjoy the world of sound.

    Contact your local Oticon Medical representative 

     
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    Access to batteries and accessories

    Access to batteries and accessories

    Access to batteries is paramount to patients. Your local Oticon Medical representative always has a large stock of batteries on hand. We can also work with you to create a supply through our retail network Audika. For more details on how to order all our accessories, please contact you local Oticon Medical representative.

    Contact your local Oticon Medical representative 

     
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    Distance fitting assistance

    Distance fitting assistance

    Oticon Medical clinical support can assist you via an online platform with counselling and fitting appointments. Please contact your local Oticon Medical support for more details.

    Contact your local Oticon Medical representative 

     
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    Cleaning guidelines

    Cleaning guidelines

    We have developed guidelines for patients on how to disinfect their sound processor/ accessories with recommended products. The following guidelines can be printed or shared with your patient.

    See cleaning guidelines  

 

Click on the stage you need help with.

 



Whether your patients can not hear or have reached the point where hearings aids are no longer enough, it’s time to evaluate candidacy to see if they might benefit from a cochlear implant.

 

 

 

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Candidacy


How to identify a candidate

  • Adults and children suffering from a bilateral or unilateral severe to profound sensorineural hearing loss 
  • Limited benefit using a conventional hearing aid
  • Functioning auditory nerve 
  • Medically, surgically and psychologically cleared for surgery 
  • Realistic expectations, motivation and family support 
 

The Neuro System


Why choose the Neuro System

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    Reliability

    The Neuro System has one of the world’s most reliable implants with an impressive Cumulative Survival Percentage (CSP) of 99,63% of five years.1

     

    1. Oticon Medical Reliability report 2020.

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    A safe solution

    Most people will undergo MRI exams during their lifetime: The Neuro System implant remains secure, stable, convenient and safe2 thanks to the unique screw fixation system and the rigid implant casing.3

     

    2. Todt et al. Cochlear implants and 1.5 T MRI scans: The effect of diametrically bipolar magnets and screw fixation on pain. Journal of Otolaryngology - Head and Neck Surgery (2018) 47:11.
    3.Oticon Medical CI unique points – April 2018.

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    Premium sound

    Restoration of sound is why patients get a cochlear implant: a recent survey shows that users prefer unique Neuro technologies for voice quality, difficult speech, listening on the phone, TV and music – situations where people spend most of their time.4

     

    4. Caruso et al. Neuro users say it: the everyday sounds better with speech Omni – Oticon Medical, 2018.

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    Design excellence

    The Neuro System sound processor is designed to provide all day comfort to patients of all ages: Discreet and elegant, it is the smallest behind-the-ear sound processor ever made.5

     

    5. Philip J Clamp, Terri Rotchell, Jennefer Maddocks & Philip J Robinson (2013) What factors influence patient and parent choice of cochlear implant model for children?, Cochlear Implants International, 14:3, 130-134

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    Usability

    Robustness and ease of use. The Neuro System sound processor has wireless connectivity, the highest level of dust and water protection (IP68) and an ultra-thin antenna cable reinforced by Aramid fibres (a next generation “Kevlar ™”).

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    Leading in hearing

    As a member of one of the world’s largest hearing healthcare companies, Oticon Medical is committed to ongoing innovation in hearing implant technology and support now and in the future. 

How to counsel a patient


How to describe a cochlear implant to a patient

Conventional hearing aids capture sounds, amplify them and send them through the normal auditory channel. As hearing deteriorates the small hair cells which stimulate the hearing nerve are damaged. Even when sound is made loud, they cannot stimulate the auditory nerve. It is like banging a piano key harder and harder, but the strings are cut. The cochlear implant overcomes this by sending the signal directly to the auditory nerve and bypassing the damaged hair cells. 

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The cochlear implant system

 

Read more about the Neuro System  

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What is achievable with a cochlear implant

 

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Reliability report

Download the report

 



Before implanting the Neuro ZTI implant, you must become familiar with the technical specifications of the Neuro ZTI device and the associated surgical techniques.

 

 

 

Surgical guidance

The Neuro ZTI implant has the smallest surgical footprint, a unique screw fixation system requiring less surgical time and providing a less invasive surgery. 

Here is some guidance on how to perform the Neuro ZTI implant surgery.

 

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Prior to surgery

Ensure you have the latest calibration files and most recent software release in order to do electrophysiological testing (ecap).    

Download calibration files

 

Surgical support

Contact your local Oticon Medical representatives for surgical support or training. 

Contact Oticon Medical  

 

 



After a healing period of about 3 to 5 weeks, the implant is activated and the sound processor fitted. Make sure your patient receives the sound processor for the activation and the fitting. Using the dedicated fitting software, the audiologist creates a “sound map” based on the individual´s limits for each electrode and personalized according to the patients preferences to make hearing as clear and comfortable as possible.

 

 

 

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Fitting software

Prior to fitting ensure you have the latest calibration files and latest software release.

Download files 

 

Get distant fitting support

Contact Oticon Medical  

Genie Medical Fitting guide

 



After cochlear implantation, efforts made by the user and their families will impact cochlear implant outcomes. It is recommended to attend all speech therapy and sound processor fitting sessions as well as rehabilitation programs.

 

 

 

  • 305x215-repair-replacement

    Repair and replacement service

    If you or a patient notices a failure or a decrease of performance with his/her sound processor, please contact  directly your local Oticon Medical Customer Service for repair or replacement. In case of repair, Oticon Medical will lend a sound processor during the time needed for the repair. The latest maps will be needed. If the patient has his/her map saved on a USB stick, it can be e-mailed to Oticon Medical so the loaner or replacement sound processor will come already fitted with the most recent programs. If he/she doesn't have the map, Oticon Medical will contact the audiologist for the latest one. Once the loaner or replacement sound processor is received, the patient can send his/her faulty one to your local Oticon Medical. This way patients are never without a sound processor and can always enjoy the world of sounds.

  • 305x215-batteries-accessories

    Access to batteries and accessories

    Access to batteries is paramount to patients. Your local Oticon Medical representative always has a large stock of batteries on hand. We can also work with you to create a supply through our retail network Audika. For more details on how to order all our accessories, please contact  your local Oticon Medical representative.

  • 305x215-distance-fitting

    Distance fitting assistance 

    Oticon Medical clinical support can assist you via an online platform with counselling and fitting appointments. Please contact  your local Oticon Medical support for more details.

  • 305x215-claning-guidelines

    Cleaning guidelines

    We have developed guidelines for patients on how to disinfect their sound processor/ accessories with recommended products. The following guidelines can be printed or shared with your patient.

     

    See cleaning guidelines 

  • 305x215-holiday-loaners

    Holiday loaners

    Oticon Medical offers a holiday loaner service offer enabling patients to take a full spare set of kit with them. Please contact Oticon Medical for details on how this can be accomplished remotely.*

     

    * This offer differs by country. Please contact our local Oticon Medical support to find out if holiday loaners are available in your region.

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    Tips and tricks

    Advice on how to do everyday activities with a Cochlear Implant

     

    Read more

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    Instructional videos

    Guide your patient on how to care for their sound processor.

    Watch the instructional videos here

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    Swim Kit

    If your patient wants to go swimming, the Neuro 2 Swim Kit is fully waterproof and can be used in all kinds of water.

    Learn more 

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    Bimodal

    Do you think your patient could benefit from a cochlear implant on one ear and a hearing aid on the other ear? Then inform them about Oticon Medical’s Bimodal solution.

    Learn more 

 

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