Known compatibility issues

Oticon regularly test the latest and most popular cell phones. As some cell phones unfortunately aren’t fully compatible with the ConnectLine system, upgrading the cell phones firmware can sometimes solve some issues.

This is an overview of tested phones and firmware versions.
✔ Compatible
⚬ Not compatible

Please note that even though a cell phone isn’t recommended, it will often work fine if the Oticon Medical Streamer is used only with the cell phone. However, using a full-scale ConnectLine system with a Oticon Medical Streamer and several other devices might be a problem.

Legend of incompatibilities

1. Fails when handling multiple calls.
2. Fails to connect third party A2DP transmitter.
3. Fails to transfer calls back to Oticon Medical Streamer.
4. Distortion when streaming from TV box.
5. Disconnects Bluetooth connection.
6. Fails when streaming from TV and receiving an incoming call.
7. Connected but no sound through Oticon Medical Streamer.
8. Audio button blinks when cell phone and Oticon Medical Streamer are paired.
9. Fails when streaming from ConnectLine Microphone and receiving an incoming call.
10. Issues when streaming music from cell phone.
11. A2DP will not remain connected from cell phone.
12. Oticon Medical Streamer may send Bluetooth command to wrong cell phone if multiple cell phones are connected.
    (Play, pause, last number redial, voice dial).
13. Fails if voice dial is activated during TV streaming.
14. Keypad tones are not heard when cell phone keys are pressed.
15. Audio from cell phone is not reestablished if wireless connection is lost during streaming.
16. If pairing has been cleared on Oticon Medical Streamer, pairing must be cleared on previously paired cell phone before 
    attempting re-pairing.
17. Call may terminate if Oticon Medical Streamer and cell phone leaves and re-enters Bluetooth range within 10 minutes.
18. Cell phone may report is connected even though two other cell phones are connected already.
19. Cell phone cannot connect during TV streaming.
20. Fails call handling when playing music through jack-cable.
21. No Voice Dial.
22. Sometimes fails streaming from TV when multiple phones are connected to the Streamer.
23. Sometimes TV streaming is distorted while phone reconnects to Streamer Pro after switching Bluetooth off.
24. Sometimes starts phone music player when receiving call while streaming from TV.
25. Sometimes music player is started after using voice dial
26. Bluetooth on mobile device must be reconnected manually if switched on during TV streaming.
27. Streaming not attenuated or completely muted when receiving call
28. Voice signal slightly distorted during call streaming.
29. External Phone call with streamer may be distorted when test phone also receives/places a call.
30. Ringtone distorted in streamer.
31. Sometimes jack streaming is distorted.
32. Call audio distorted.
33. Media streaming may need to be enabled on device.
34. Streaming may be distorted while another paired device reconnects to the phone.
35. Pressing Aux may not pause the media player.
36. Pressing Phone button may not end a phone call.
37. Bluetooth connection between phone and streamer may be intermittent in iOS 10.0.2
38. TV Streaming may fail if phone Bluetooth is turned on and off and then reconnects to streamer.

How to upgrade the cell phone’s firmware

Please consult the phone’s manual or the manufacturer’s support service.

Disclaimer:

All mobile phones in this list have been tested comprehensively by Oticon, and have been found to fulfil the minimum requirements for ConnectLine compatibility at the time of testing. However, Oticon takes no responsibility for such compatibility in general. Specifically, Oticon shall not be responsible for incompatibility resulting from future updates of the mobile phones, nor from events of incompatibility not covered by and/or found in these tests. Oticon takes no financial responsibility in terms of reimbursements of mobile phones which do not work as expected.