Frequently asked questions


Why don’t ordinary hearing aids work for everyone?

Problems in the ear canal and middle ear can prevent signals sent from ordinary hearing aids from reaching the inner ear with good sound quality. Many of the airborne sound waves just get blocked. Bone anchored hearing systems bypass this problem by sending sound vibrations directly to your inner ear via your skull bone. Also, with no hearing aid blocking your ear canal, you are likely to experience fewer problems with ear infections and irritation.


How does a bone conduction hearing system work?

The sound processor clicks easily onto the abutment. Once attached, it picks up sound waves in much the same way as a conventional hearing aid. However, instead of sending these sound waves through the ear canal, it transforms them into sound vibrations, ready to send through the bone, which means they bypass the outer and middle ear. Thanks to the direct connection between the sound processor and the bone through the implant and abutment, your skin does not dampen the sound vibrations, which gives a clearer sound.

When you click off the sound processor, for example when showering or sleeping, no sound vibrations are sent and your hearing will return to its original state.
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Are there any situations where I won’t be able to wear my sound processor?

The processor is not waterproof, so you will have to remove it prior to showering or swimming. It should also be removed during contact sports, to avoid damage or loss. During these breaks you can use a special cover to hide the abutment. You should also remove the processor before going to bed.

Will I be able to use my mobile phone with my sound processor?

Ponto Plus and Ponto 3 support wireless communication and can be connected to mobile phones through Oticon Medical's Streamer. See which mobile phone models are compatible with the Oticon Medical Streamer.  


What about wearing glasses, helmets or hats after surgery?

During your assessment, be sure to mention any headwear that you might want or be required to use. Your surgeon can then take this into account when planning your procedure.

What should I do when visiting the hairdresser?

During hair treatments, always cover your abutment. You may use the special abutment cover provided with your sound processor. Make sure to protect or remove your sound processor during visits to the hairdresser or when applying hair products. You should also cover your abutment when using hair gel or hair spray.

Can Ponto activate security alarms at airports?

The implant and abutment are made of titanium, which doesn’t set off any kind of alert. The Ponto sound processor, however, may trigger an alert, but can easily be removed to prevent this. When travelling abroad, remember to take your MRI/Security control information card with you. If you should need medical treatment, it will help you explain why the implant and abutment must be left in place. You can also present this card when passing through airport security.
Download the MRI/Security control information card 

Are there any weather conditions I need to be aware of?

If you are visiting or living in an area with high humidity, place your sound processor in the drying tube every night. The drying capsule inside this container absorbs any residual moisture. If you don’t have a drying tube, ask your clinic how to get one.
Your sound processor should never be exposed to extreme heat e.g. by leaving it in direct sunlight, such as on the dashboard of the car, as extreme heat may damage it. 

If you are outdoors on a rainy day, use an umbrella to protect your Ponto sound processor.
In extremely dusty environments, remove your sound processor, as an accumulation of dust particles might damage it. When you return home, remember to clean both the implant area and the abutment.

Can I go swimming?

Swimming should not be a problem as long as your skin has healed. After swimming, take a shower to clean the abutment. Important: you need to remove your sound processor before swimming and showering as it is not waterproof.

Are there any special precautions I need to take when the sound processor is off?

If you take off your sound processor for any length of time, it is possible to protect the abutment with the special cover provided. This will both conceal it and keep it clean. Also, it is good to always keep your sound processor in its case when not wearing it.

Can I have an MRI scan?

Yes, you can, but make sure to inform the MRI Professional that you have a bone anchored system when scheduling and visiting the MRI site. Your doctor may need to have access to this information. (For children and mentally disabled persons this responsibility falls on the caregiver.)

How should I care for my skin around the abutment?

It is very important to take good care of the abutment and the surrounding skin on a daily basis to prevent any build-up of debris around the abutment. Maintaining good hygiene around a child’s abutment is the responsibility of parents or other caregivers.


After surgery

On completing the procedure your surgeon will place a healing cap over the implant site. This cap – together with the dressing and stitches – will be removed at your clinic 10-14 days after surgery, when the soft tissue has healed. If the healing cap should fall off unintended, just gently click it on again.

The healing period

When the healing cap has been removed, your skin may still be very sensitive and you need to treat it gently. When cleaning the abutment, always start by washing your hands, then carefully wipe all the way around the abutment, using a non-alcoholic wet wipe. You will have to wait a while before washing your hair, as the skin should not be exposed to water. When your doctor gives you the go-ahead, it is recommended that you use a skin-friendly shampoo for the first few weeks.

Daily cleaning routine

When your skin has completely healed, it is important to continue your skincare routine to avoid any build-up of debris around the abutment. Both the abutment and the surrounding skin must be thoroughly cleaned as part of a daily hygiene routine.

This process is just as easy as brushing your teeth. Wash the abutment area with warm water every day. You can do this while taking a bath or a shower. After you have cleaned the area, use a cotton swab or a soft cleaning brush to clean gently around and inside the abutment. A mirror might be helpful when cleaning this site.

If you cannot remove the debris, place a piece of gauze soaked in warm water around the abutment for 5-10 minutes. Then clean the abutment with a cotton swab or the soft cleaning brush followed by a non-alcoholic wet wipe. Never scratch the skin around the abutment with anything sharp.

Cleaning every few days

At least twice a week, clean your skin more thoroughly to remove any debris that might have accumulated. A good time to do this is while washing your hair, as during hair washing any debris on the abutment may become softer and is then easier to remove. If a hot hair dryer is used after showering it must not be directed towards the abutment for too long. This is to avoid heating up of the abutment and implant. A cool hair dryer can be used.

How should I look after my sound processor?

Use a dry cloth or baby-wipe to clean the outside of your sound processor. Be sure to remove any dirt or entangled hair from the coupling.

Important: The sound processor is not waterproof, so you should never use water or liquids to clean it. If the processor should accidentally get wet, open the battery door and let it dry out.

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