Delivery & returns

We strive to maintain all items in stock and ship most orders the same day or the next business day. We ship 5 days per week.

Shipping Policy

Online sales are only available for billing and shipping addresses in Canada. Please note Oticon Medical cannot ship to a PO Box.

Online orders are processed until 2pm (EST) and are shipped the same day Mon-Fri. Anything received after 2pm will be processed and shipped the following day. Most orders arrive the next day by Purolator. If you have an urgent need, please call customer service at 1-866-964-6086.

Return and Exchange Policy

Oticon Medical Processors & Accessories can be returned or exchanged within 90 days of the shipment date at no charge. To receive a credit, less shipping, handling and insurance charges, please call 1-866-964-6086 to request a Return for Credit form. The form must be filled out and returned along with the product.


For Additional Information, please call our Customer Service Department at 1-866-964-6086