• Can I use my Streamer XM with Neuro 2 straight out-of-the-box?

    If this is the first time you are using a Streamer XM, you will first need to enable the Streamer XM feature. This takes just a few minutes but needs to be done with your CI audiologist on GMCI (Neuro 2 fitting software). Once it is done, you will not have to do it again, e.g. if you get an other Streamer XM.

    Note: Your Streamer XM will also be functional with other Neuro 2 from other users (open mode) if they have also activated the Streamer feature on the Neuro 2 fitting software. Therefore, in this situation, another Neuro 2 user may be able to use your Streamer  (as long as the accessories are already paired)

  • Can I connect/pair my Streamer XM to several accessories?

    Yes. Streamer XM can connect to up to five active wireless devices (2 phones, 1 microphone, 1 TV and 1 A2DP) and to an additional 1 jack, 1 T-coil, 1 FM.

    Active = powered on and paired.

  • Can I still change volume and programmes if these are disabled on Neuro 2 (e.g. for my child)?

    Yes. Streamer can be used as a remote control (without streaming) even if the volume and programme change are disabled on Neuro 2 (volume and programme change).
    Note: this is important for parents allowing to change programmes (via the Streamer XM) to next progressive steps while the child cannot do it on his own (because volume and program controls are disabled in Neuro 2).

  • Can I pair my Streamer XM with several TVs (selectme feature)?

    Yes you can. If you want to access two (or more) different TVs, you need two TV adapters, one for each TV. Then:

    1. Pair each TV adapter with your Streamer XM so that they are memorised by your Streamer XM.

    2. To switch between TV adapters, make sure you are not connected to any TV adapter (Streamer is turned on but not active, i.e. not actively streaming).

    3. Briefly press the ‘Selectme’ button on the TV adapter you wish to hear the sound from (a small round red button on the back of the TV adapter).

    4. The TV adapter is automatically connected and you will hear a confirmation beep followed by the sound of the TV.

  • Is the microphone a good solution for school?

    The Oticon ConnectLine microphone is more accessible than FM in terms of price and ease of use.

    However, FM and Roger systems provide a larger frequency bandwidth and thereby better access to all speech cues. This is necessary for a child’s speech and language development. Therefore, we recommend the use of an FM/Roger system for children at school.

  • Can I use the Roger X or FM receiver with Streamer XM?

    Roger X and FM systems (such as Amigo R2 from Oticon) use a Europin so they are compatible with the Streamer.  Just plug it in the Europin socket connector under the Streamer.

    Any questions related to using the Roger System should be addressed to Phonak.

  • Both Streamer XM and my Neuro 2 have a built-in telecoil. Which one should I use?

    It is more practical with the Streamer (bimodal and bilateral).

    The Streamer XM built-in telecoil may be less sensitive to some interferences in specific environments. This may provide a better sound quality, however you can select the one you prefer.

    The battery consumption of Neuro 2 is similar for both systems.

    Press the AUX button for approximately two seconds to get the T-coil mode.

  • Is there a risk of another Streamer interfering with sound for my child at school?

    No. It is unlikely you will have any issues as only your child‘s hearing devices can receive commands and sound from the Streamer. 

    Note: this is why you don’t need to connect the Streamer to your hearing devices.

  • Which accessories are compatible with the Streamer for use in CI?

    1. Neck Loops*

    2. Protective skins*

    3. Power supply

    4. Charge cradle*

    5. USB cable


    Note: *available in 2 colours (black and white, dark and light grey for the neck loop)

  • Can I use my Streamer XM with my car multimedia system?

    No, you can’t. You can only connect a phone to your car multimedia system. If you want to listen to a radio and/or listen to your car's GPS, you can use dedicated web apps on your phone and directly stream to your Neuro 2 via your Streamer XM, previously paired with  your mobile phone.

    Note: In some countries you are not allowed to drive while streaming from your phone. Please check your country’s regulations.

  • How does Streamer XM identify and prioritise different devices?

    Streamer XM offers multiple possible connections to different types of Bluetooth device. Each connected wireless device has a unique Bluetooth fingerprint which enables the Streamer XM to identify the audio type.

    Streamer XM can also be connected with additional ConnectLine accessories (TV adapter, phone adapter, microphone) with a 3.5 mm jack and an FM receiver. The system is managed by the Streamer XM Auto Priority feature, which ensures that the correct and relevant audio source is always activated.

    Please note that a phone is always given the highest priority, i.e. an incoming phone call will automatically replace another streaming device. If you want to call someone while you are already streaming sound from another device, you just need to dial the number you want on your phone and the system will automatically switch to the phone mode.

    Note: Streamer XM IFU does not state these priorities in a simple way. After the phone, the cabled accessories (mini jack, FM) are the most important priorities. 

  • Can I use my Streamer XM bimodally?

    Streamer XM and the full ConnectLine accessories can be bimodally used if the other ear is fitted with either a Dynamo or Sensei SP Oticon hearing aid because they share a similar technology to Neuro 2. If this is the case, the sound will be streamed with one Streamer XM to both ears.

    If you are wearing a non-Streamer compatible hearing instrument on the other ear, you can either use two independent connectivity systems (running in parallel, e.g. Streamer and Neuro 2 and Exeed) or a bimodal T coil connectivity (like Artone solution).

  • How should I pair my Streamer XM?

    Before the Streamer XM can be used with other devices, the two devices have to be paired:

    1. Press and hold the Streamer XM on/off button approximately until the indicator next to the on/off button flashes blue (takes about five to six seconds).

    2. Put the other device (e.g. mobile phone) into pairing mode: select Bluetooth in your phone settings (refer to your phone instructions for use, if needed) and select ‘Streamer OM’

    3. If a password is required, the pin code is 0000 (four zeros).

    4. Once paired, the device (e.g. the mobile phone) will display a headset icon (sometimes colours invert or arrows may be displayed). At the same time, the Streamer XM indicator will be a steady blue.

  • What is the battery life of the Streamer XM?

    When turned on, the Streamer XM battery lasts for 10 hours with six hours of active streaming. Battery consumption will not change significantly if you stream from a jack, FM, TV or phone.

    If the Streamer is turned on and not streaming, it typically lasts for 60 hours.

    If used solely as a remote (i.e. when turned off, the Streamer can still be used as a remote), battery life is up to around six months.

    The battery should not be drained completely. Keeping the battery fully charged will prolong its capacity.

    Battery life expectancy is a minimum of two years (one year warranty), i.e. 720 charging cycles.

  • What are the main phone call functions handled by the Streamer XM?

    Reject call: briefly press the volume down button on your Streamer XM.

    Voice dial: your mobile phone must support hands-free Bluetooth profile and the voice dial feature must be activated. To activate the voice dial, briefly press the Streamer XM phone button, speak a filed name into the Streamer XM microphone and the phone will automatically dial the number.

    Redial: press the Streamer XM phone button for a few seconds and the last phone number will automatically be redialled.

    The ‘call waiting’ function is not supported by the Streamer XM. During an active call from the Streamer to the hearing instrument, there will be no indication that another incoming call is trying to connect.

    Other additional functions are described in the IFU in the ‘personalisation of mobile phone features’ section.

    Note: When the Streamer is connected to a landline phone via the phone adapter, the redial and voice dial functions will be deactivated even if the Streamer is also connected to a mobile phone.

  • Who should I contact if I have issues or need a repair?

    You can contact your provider: OM for Streamer and typically your retailer for ConnectLine accessories. (This can be locally adapted to market situations.)

  • Can I replace the Streamer battery?

    No. Only dedicated people from the group can replace it. If there is a battery issue, return the Streamer to Oticon Medical.

    This avoids any damage to batteries caused by untrained people, which can potentially result in batteries overheating.

    Note: no warranty will apply in case of trace of tampering (one year warranty).

  • Can one TV adapter be paired with two Streamers?

    No. Two Streamers cannot be paired simultaneously to one TV adapter. If two users (i.e with two Streamers) want to watch TV together on the same monitor (e.g. husband and wife CI users or brother and sister CI users), each of them will need a dedicated TV adapter (i.e.. in this case, two TV adaptors, each paired with one Streamer).

    Note: They will also need a splitter cable to connect the two TV adapters to the same TV.

    Note: One Streamer XM can be paired with two or more TV adapters (e.g. one TV in the living room and one in the bedroom). See  ’selectme’ feature.

  • Can two TV adapters be installed on one TV?

    Yes, two TV adapters can be used in parallel. This will require an audio splitter cable and for each TV adapter to be paired to its own Streamer XM.

    The splitter cable is not included in the packaging contents but can be purchased in any specialised shop. Technical requirements need to be checked in the TV manual (according to the connector type of the TV – TOS link or RCA).

  • Which devices can I use with Streamer XM?

    Smartphones - compatible with all IOS and Android phones and tablets

    Music accessory - MP3 player, ipod or other audio device if it supports Bluetooth A2DP profile

    Computer - direct connection if it is Bluetooth-enabled. If not, you can make it compatible with your Streamer XM using a USB dongle (BTD500 from Sennheiser – to be ordered from Oticon). 

    Landline phone - most of the analogue systems are supported (not digital phones) – with the ConnectLine phone adapter (no list available of compatible landline phones as there are too many models).

    TV - You can stream from your TV with Streamer XM using the ConnectLine TV adapter 2.0

    Microphone - Oticon ConnectLine microphone is compatible. Other microphones have not been tested

    Roger & FM - any FM receiver with a Europin connector (e.g. Roger from Phonak)

    Car and GPS systems - you can connect your Streamer through your mobile phone, which is paired to your car system. 

    Hearing instruments - Oticon Medical Ponto 3, Ponto Plus and with Oticon Dynamo and Sensei SP