The Upgrade Process
How it works
Whether you are already an Oticon Medical patient or wearing a different manufacturer’s bone anchored device, you may be eligible for an upgrade. Some reasons for upgrading include:
- Having a device for five or more years
- Interest in new features and capabilities
- Desire for an even more discreet hearing option
- Dissatisfaction with current devices due to comfort, performance, or other reason
- Worsening hearing ability beyond what current device can improve
Whatever your reason for looking into an upgrade, we are here to guide you through the process. Here is a rundown of what you need to know.
How to upgrade your processor
Before you take the following steps, we encourage you to visit our US Insurance Support page to familiarize yourself with the different insurance coverage options and answers to frequently asked questions.
Step 1: For new patients OR if your insurance, hearing care provider, or address has changed, please click to download and fill in an Oticon Medical Reimbursement Support Services Intake form.
Step 2: Obtain a Letter of Medical Necessity (LMN) from your hearing care provider. If you need assistance with this, contact Reimbursement Support at 1-888-277-8014 or email email@example.com.
Step 3: Once approved, order your device through your hearing care provider or by contacting Oticon Medical.
NOTE: if you choose to order your upgraded processor directly from us, you must provide a prescription (see below for more details).
⮩ Important: Before ordering a Ponto processor upgrade
Please be aware that because a bone anchored sound processor is a regulated prescription device it can only be dispensed by order of a medical professional. If you wish to purchase your Ponto sound processor directly from Oticon Medical, we ask you to obtain a prescription from your hearing health provider prior to ordering. We will not be able to complete and ship your order unless this prescription has been received at our office.
Once your signed prescription is received, scan and email it to firstname.lastname@example.org or fax it to 732-568-7130.
The prescription must contain the name, address, and signature of the prescribing hearing health provider.
Will my insurance cover an upgrade?
Need help figuring out what your insurance will or won’t cover? We can help! Visit our US Insurance Support page or contact our Reimbursement Support Team at 1-888-277-8014 or email at email@example.com