The Upgrade Process

How it works

Whether you are already an Oticon Medical patient or wearing a different manufacturer’s bone anchored device, you may be eligible for an upgrade. Some reasons for upgrading include:

  • Having a device for five or more years
  • Interest in new features and capabilities
  • Desire for an even more discreet hearing option
  • Dissatisfaction with current devices due to comfort, performance, or other reason
  • Worsening hearing ability beyond what current device can improve

Whatever your reason for looking into an upgrade, we are here to guide you through the process. Here is a rundown of what you need to know.

How to upgrade your processor

Before you take the following steps, we encourage you to visit our US Insurance Support page to familiarize yourself with the different insurance coverage options and answers to frequently asked questions.

Step 1: For new patients OR if your insurance, hearing care provider, or address has changed, please click to download and fill in an Oticon Medical Insurance Support Services Intake form. 

Step 2: Obtain a Letter of Medical Necessity (LMN) from your hearing care provider. If you need assistance with this, contact Insurance Support at 1-888-277-8014 or email

Step 3: Once approved, order your device through your hearing care provider or by contacting Oticon Medical. 

NOTE: if you choose to order your upgraded processor directly from us, you must provide a prescription (see below for more details).


Important: Before ordering a Ponto processor upgrade 
Please be aware that because a bone anchored sound processor is a regulated prescription device it can only be dispensed by order of a medical professional. If you wish to purchase your Ponto sound processor directly from Oticon Medical, we ask you to obtain a prescription from your hearing health provider prior to ordering. We will not be able to complete and ship your order unless this prescription has been received at our office.

Once your signed prescription is received, scan and email it to or fax it to 732-568-7130.

The prescription must contain the name, address, and signature of the prescribing hearing health provider.


Will my insurance cover an upgrade?

Need help figuring out what your insurance will or won’t cover? We can help! Visit our US Insurance Support page or contact our Insurance Support Team at 1-888-277-8014 or email at



Ordering & payment

Ponto processors may be ordered through your hearing care professional or directly from Oticon Medical. Payment can be made over the phone and by credit card (most major credit cards are accepted). For additional details on paying for your Ponto processor, contact our Insurance Support Team at 1-888-277-8014 or email


For Medicare beneficiaries 

Oticon Medical is an accredited Durable Medical Equipment (DME) provider for Medicare. If you qualify for the proper Medicare coverage, Oticon Medical can bill Medicare directly on your behalf. Contact an Insurance Support Specialist at 1-888-277-8014 for further details regarding Medicare and Ponto processor replacements. 


Financing available through CareCredit

For patents seeking financing options, Oticon Medical is working with CareCredit®, a leader in medical device financing. Visit the CareCredit website at or contact Oticon Medical customer service for more details on how they may help you.





Oticon Medical bone anchored hearing systems

The following is a summary of our currently available sound processors and their associated costs.*

Ponto 4 $5,495

Ponto 4 makes the ground-breaking technology in Oticon Opn™ available for bone anchored users. Access a full and open soundscape with constant 360-degree sound. By accurately balancing background sounds and removes remaining noise, it lets you focus on what’s important.

Ponto 3 Power

Ponto 3 SuperPower $5,460 

Ponto 3 SuperPower is the world’s first single-unit, abutment-level SuperPower processor. Fitting conductive/mixed losses up to and including an average of 65 dB HL, the Ponto 3 SuperPower can give more to a wider range of hearing losses.


Oticon Medical Streamer

The Oticon Medical Streamer allows you to connect wirelessly to a variety of communication devices through one simple tool. What's even better, is that a Oticon Medical Streamer is available with a Ponto Plus or Ponto Plus Power upgrade at no extra charge (normally $395). advanced features of Ponto.

Ready to upgrade?

Ready to upgrade your BAHS? Contact your audiologist, who can arrange for a free trial of the Ponto device in which you’re interested. If you need to find a new provider, please click on the Find a clinic link to locate a hearing care professional near you.

For more detailed information on the upgrade process and help answering financial questions based on your individual needs and coverage, please click the button below to send an email to our Insurance Support Team. One of our helpful representatives will respond to you shortly.

Contact Insurance Support

*The cost of the Ponto Plus processor does not include any programming or fitting fees. These fees can vary depending on the hearing care provider. Oticon Medical recommends contacting your provider about fitting fees before purchasing a Ponto processor.