The Upgrade Process
How it works
Whether you are already an Oticon Medical patient or wearing a different manufacturer’s bone anchored device, you may be eligible for an upgrade. Some reasons for upgrading include:
- Having a device for five or more years
- Interest in new features and capabilities
- Desire for an even more discreet hearing option
- Dissatisfaction with current devices due to comfort, performance, or other reason
- Worsening hearing ability beyond what current device can improve
Whatever your reason for looking into an upgrade, we are here to guide you through the process. Here is a rundown of what you need to know.
⮩ Important: Before ordering a Ponto processor upgrade
Please be aware that because a bone anchored sound processor is a regulated prescription device it can only be dispensed by order of a medical professional. If you wish to purchase your Ponto sound processor directly from Oticon Medical, we ask you to obtain a prescription from your hearing health provider prior to ordering. We will not be able to complete and ship your order unless this prescription has been received at our office.
Once your signed prescription is received, scan and email it to firstname.lastname@example.org or fax it to 1-732-868-6949.
The prescription must contain the name, address, and signature of the prescribing hearing health provider.
Will my insurance cover an upgrade?
Need help figuring out what your insurance will or won’t cover? We can help! Visit our US Insurance Support page or contact our Reimbursement Support Team at 1-888-277-8014 or email at email@example.com