Welcome to Oticon Medical!

Please register your Ponto™ processor or

Sentio™ 1 Mini processor below

 

By registering your bone anchored hearing system, you will create an account with us that stores your contact and warranty information. This is vital to making sure you receive important and relevant news and updates about our products and services, and for keeping track of when your warranty will expire.

Once you have registered, we can provide you with personalized support from our Customer Service team, improve our ability to process your repair or replacement requests, and process your orders for accessories.

NOTE: The serial number for your hearing processor is stamped on or near the battery door. Please do NOT include the "2#." at the front of the number--only the digits that follow the period or space.

CLICK HERE TO REGISTER ONLINE NOW 

  • Join our community
    Connect with fellow Oticon Medical users and caregivers, and share experiences in the Oticon Medical Friends Community

  • Check the warranty status
    Check the warranty status and information about your devices in your personalized Oticon Medical Friends account

  • Learn more in our Library
    Learn more about living with your hearing device, receive troubleshooting help, share tips and tricks and so much more!

  • Buy accessories in our Store
    Shop for Oticon Medical accessories and use the guides provided to find those made especially for your hearing device. Enjoy a secure payment process and fast delivery


  • Ponto SoftBand

    Softbands

  • Skins and stickers

  • Sound processor accessories

  • Wireless accessories

Ordering and Sign Up Assistance

Would you like to place an order for an accessory to go with your Ponto or Sentio, such as an EduMic, Safety Line, or Ponto processor stickers? Please contact our Customer Service team using the information provided below. They will be happy to send you a current ordering and pricing sheet upon request and assist you with the entire ordering process.

Our team will also be happy to assist you with any difficulties or questions you might have about registering your Ponto or Sentio System.

Customer Service Hours and Contact Information

We are available from 8:00 AM – 7:00 PM Eastern Time Monday – Friday. Note: Holiday hours may occasionally affect availability.

Phone: 1.888.277.8014

Email: info@oticonmedicalusa.com