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Frequently asked questions about living with a bone anchored hearing system

Depending on factors such as hearing loss and lifestyle, getting a bone anchored hearing system can be a life-changing experience. Some 100,000 users worldwide are already experiencing a difference! This section answers some of the most frequently asked questions from people considering this unique alternative.


Why don’t ordinary hearing aids work for everyone?

Problems in the ear canal and middle ear can prevent signals sent from ordinary hearing aids from reaching the inner ear with good sound quality. Many of the airborne sound waves just get blocked. Bone anchored hearing systems bypass this problem by sending sound vibrations directly to your inner ear via your skull bone.

Also, with no hearing aid blocking your ear canal, you are likely to experience fewer problems with ear infections and irritation.

How does a bone anchored hearing system work?


Are there any situations where I won’t be able to wear my sound processor?

The processor is not waterproof, so you will have to remove it prior to showering or swimming. It should also be removed during contact sports, to avoid damage or loss. During these breaks you can use a special cover to hide the abutment. You should also remove the processor before going to bed.

Care and maintenance 

Will I be able to use my mobile phone with the sound processor?

In compliance with the latest standards, Ponto processors have been tested and proven to be fully compatible with mobile phones and wireless landline phones.

Wireless possibilities

Use your sound processor as a headset

The Connectline App 

What about wearing glasses, hats or helmets after surgery?

During your assessment, be sure to mention any headwear that you might want or be required to use. Your surgeon can then take this into account when planning your procedure.


What to do when visiting the hairdresser?

During hair treatments, always cover your abutment. You may use the special abutment cover provided with your sound processor. Make sure to protect or remove your sound processor during visits to the hairdresser or when applying hair products. You should also cover your abutment when using hair gel or hair spray.

Can Ponto activate security control alarms at airports?

The implant and abutment are made of titanium, which doesn’t set off any kind of alert. The Ponto sound processor, however, may trigger an alert, but can easily be removed to prevent this. When travelling abroad, remember to take your MRI/Security control information card with you. If you should need medical treatment, it will help you explain why the implant and abutment must be left in place. You can also present this card when passing through airport security.

Download MRI/Security control information card


Is there any weather condition to be aware of?

If you are visiting or living in an area with high humidity, place your sound processor in the drying tube every night. The drying capsule inside this container absorbs any residual moisture. If you don’t have a drying tube, ask your clinic how to get one.

Your sound processor should never be exposed to extreme heat e.g. by leaving it in direct sunlight, such as on the dashboard of the car, as extreme heat may damage it. 

If you are outdoors on a rainy day, use an umbrella to protect your Ponto sound processor.

In extremely dusty environments, remove your sound processor, as an accumulation of dust particles might damage it. When you return home, remember to clean both the implant area and the abutment.

Reliability created for active living 

Can I go swimming on holidays?

Swimming should not be a problem as long as your skin has healed. After swimming, take a shower to flush out any dirt that might have accumulated either inside or outside the abutment. Important: you need to remove your sound processor before swimming and showering as it is not waterproof.

Are there any special precautions to take when the sound processor is off?

If you take off your sound processor for any length of time, it is possible to protect the abutment with the special cover provided. This will both conceal it and keep it clean. Also, it is good to always keep your sound processor in its case when not wearing it.

Can I undergo an MRI scan?

Yes, you can, but make sure to inform the MRI Professional that you have a bone anchored system when scheduling and visiting the MRI site. Your doctor may need to have access to this information. (For children and mentally disabled persons this responsibility falls on the caregiver.)

Do you have further questions?

Should you have any further questions please feel free to contact us and we will get back to you as soon as possible.

Contact us 

The Ponto System
Freedom of choice in
bone anchored hearing care
Meet the Ponto users

Learn more about different users' experiences with Oticon Medical's Ponto sound processors.

MRI/Security Control Info
Ask others

If you want to know more about the Ponto System or have any questions related to bone anchored hearing, you are always welcome to visit our Facebook page and ask your question either to Oticon Medical directly or to other bone anchored users.

Oticon Medical Facebook page

2 out of 3 prefer Ponto

Independent studies have investigated the performance of the Ponto sound processors compared to equivalent bone anchored sound processors. And the result is clear; two thirds of all respondents prefer Ponto.

Ponto Plus
Ponto Plus is the most advanced hearing solution, delivering:
More power
Less feedback
Wireless opportunities
in addition to the already well-known features of Ponto